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For reasons we are not at fault for, any item that is damaged, missing parts, and/or not in original condition including packaging.

Only partial refunds are granted in the following circumstances: To request an RMA, please email us at To return an an item, it must be unused in the same condition as received, in the original packaging. To be eligible for a return, you must have an RMA number. The following items are not eligible for return or exchange: Furniture, Lighting, Mirrors, Bella Notte, Avasa Home, Redford House, Noir, Custom Made to Order Items, Clearance items, Special Order Items, and Gift Certificates.

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All approved returns will have a 15% restocking fee plus you are responsible for return shipping and return shipping fees. If 15 days have passed since your order was delivered, we cannot offer you a refund or exchange. Paynes Gray's return policy lasts 15 days from the date your items has been delivered. Made to order or custom products may not be canceled. We understand you may need to cancel or modify an order and we will attempt to do so but orders cannot be canceled after 24 hours or after item confirmation and tracking info has been sent. All orders are processed within 24 hours.

Custom shipping quotes are available for Alaska & Hawaii by emailing order to fulfill your order quickly and to reserve your product, we process orders right away.

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Free shipping applies to the 48 contiguous states only.For more specific information, email us at with the product you are interested in. Lead Times may vary but generally are within 1-2 weeks with the exception of custom products including Noir.White Glove freight may be an option for an additional charge. Standard Freight is curbside, to your door. Furniture and oversized items that ship freight will require 2-3 weeks for delivery.You will be contacted with specific ship date with tracking number after order is placed. Shipping times vary among products, general shipping for instock items are normally within 1-2 weeks. All products ship free via standard ground delivery from the manufacturer.All orders are processed within 24 hours and tracking information will be provided within 2-5 business days.For more information, please see Return Policy. Please note, we do not accept returns on made-to-order items. 2Modern has a generous return policy accommodating product returns within 30 days on most items. Please note, this product option is non-returnable, non-cancellable, and excluded from our 30-day return policy.

For more information, please see Cancellation Policy. If an item has already shipped, customer will incur shipping charges which will be deducted from refund. We do not accept cancellations for made-to-order items after 48 hours. To cancel an order, please notify us within 48 hours. Please note, this product option is made-to-order, non-cancellable, and excluded from our 30-day return policy. Please contact Customer Service at (888) 222-4410 if additional delivery options are needed. Please note: this option does not include inside delivery to room of choice, unpacking, assembly, or removal of packing debris. In some cases, a signature may be required. If the destination is a multi-unit building, the order may be delivered inside the entrance to the building, but not to specific apartment door. What's Included: Standard Delivery includes delivery to the front door.The delivery team will transport the item(s) from the truck to the first available dry, protected area outside your home (front porch, garage, or similar). Delivery: Standard shipping provides delivery to the front door of a residence or dock of a commercial building.